Cleaning Services Provider Terms & Conditions
Peartree Cleaning Services, Inc. (“we,” “us,” or “our”), operates under the names Peartree Window Cleaning, Sparkle-King Window & Gutter Cleaning, and BusyMops, and offers a variety of professional cleaning services including, but not limited to window cleaning, gutter cleaning, officce cleaning, post-construction cleaning, house cleaning, power washing, and soft washing. By placing an order, accepting our estimate, or scheduling a service with any of our brands, you agree to the following Terms & Conditions:
1. Service Agreement
i. Scope of Services: Peartree Cleaning Services, Inc. offers a wide range of cleaning services, with detailed descriptions available on our website. The specifics of each service—including scope, frequency, and costs—are tailored to each customer and provided through a written estimate.
ii. Estimates: Estimates can be requested through our online booking system, by phone, or through email. During this initial conversation, we’ll gather essential details about the scope of work, specific areas to be cleaned, and any special requirements.
iii. Online booking: By booking a service online in our online booking system, you agree to on-site adjustments if necessary. Upon booking, you will receive an email confirmation outlining the service details, your preferred appointment time, and any specific requests noted.
iv. On-Site Adjustments: All initial estimates are non-binding and may be adjusted if the scope of service changes due to modifications, misunderstandings, or inaccurate information provided by the customer. In such cases, we will provide an updated estimate to reflect any changes in scope or requirements, based on an in-person assessment or conditions observed by our crew manager on the day of service.
v. Right to Refuse Service: We reserve the right to refuse or cancel bookings if conditions are unsafe, or if the information provided is inaccurate or incomplete. Customers will be notified in such cases and provided with options for rescheduling.
2. Payment Terms
i. Pricing and Payment: Payment is due upon completion of services unless otherwise agreed in writing. We accept payments by [credit card, debit card, checks, or bank transfer].
(a) a $25 fee applies to all returned checks.
ii. Late Fees: A late fee of $35 may be applied to payments not received within 14 days of service completion, and an additional 1.5% monthly late charge on overdue balances.
iii. Other fee:
(a) Rescheduling: You may reschedule the appointment without fee, by providing a minimum of 24 hours’ notice
(b) Cancellations: If Customer cancels less than 24 hours before the scheduled service, a cancellation fee of $40 may apply.
(c) In the event of any legal action, each party shall pay its attorney fees and costs.
(d) we reserve the right to record a lien for all unpaid balances.
3. Service-Specific Terms
i. Window and Gutter Cleaning: Our team uses professional equipment and techniques to provide streak-free window cleaning and clear gutter systems. We reserve the right to reschedule due to weather conditions.
ii. Post-Construction Cleaning: This service includes a thorough removal of debris, dust, and other construction residues. It does not include repairs or heavy debris removal unless previously arranged.
iii. House Cleaning: We cover standard house cleaning tasks. Deep cleaning or specific requests (e.g., carpet cleaning) must be booked separately.
iv. Power Washing and Soft Washing: We use eco-friendly cleaning agents for power and soft washing services. Customers should secure any outdoor items to prevent damage or accidental displacement during service.
4. Service Limitations
i. Non-Service Areas: Technicians are only authorized to work in designated service areas and on tasks specified in the work order. Requests for additional tasks may need to be approved separately through our customer service team.
ii. Property Condition: Our technicians will not work on or near visibly damaged surfaces, hazardous materials, or areas in need of repair. Any pre-existing damage or unsafe areas will be documented and communicated to the customer.
5.Customer Responsibilities
i. Access and Preparation: The customer is responsible for providing safe access to the service areas and for notifying us of any specific requirements or restrictions.
ii. Pets and Children: Please ensure that pets and children are supervised and kept away from the service area to ensure safety.
iii. Special Requests: Special requests, including additional cleaning tasks or specific product use, must be communicated in advance to ensure they can be accommodated.
b 6. Limitations of Liability
i. Property Protection: We exercise care to protect your property by using drop cloths, shoe covers, pro-grade equipment and non-damaging cleaning solutions. However, we are not liable for any damages to items or surfaces that were not properly prepared by the customer (e.g., nicknacks, heavy appliances or furniture that is not moved).
ii. Pre-existing Conditions: We are not responsible for damage resulting from pre-existing issues, including cracked or scratched glass, faulty window hardware, improperly installed windows, loose siding, scratched floors, furniture spots, broken items, or other structural issues.Our team will notify you of any visible pre-existing damage before starting work.
iii. Release of Liability:
(a) Our liability for property damage is limited to a refund of the amount paid for the cleaning service rendered.
(b) in the event of property damage, we may offer to replace or repair the property at our sole discretion.
(c) we are not liable for customer’s loss of profits, business goodwill, or other consequential damage.
(d) property damage includes but is not limited to damage to windows, screens, personal property, roof tiles, foliage, or surfaces being pressure cleaned.
iv. Weather Conditions: Exterior services are subject to weather conditions. If adverse weather (e.g., heavy rain, high winds) affects the quality of service, we may reschedule the appointment at our discretion. We are not liable for delays or service interruptions caused by inclement weather.
8. Satisfaction Guarantee
Customer satisfaction is a priority. If you are not fully satisfied with our service, please notify us within 24 hours. We will return to address any issues at no additional cost, provided they fall within the original scope of service.
9. Changes to Terms
We reserve the right to modify or update these Terms & Conditions at any time. Changes may be made for various reasons, including but not limited to:
(a) Legal Compliance: To ensure compliance with applicable laws, regulations, or industry standards.regulations, or industry standards.
(b) Service Updates: To reflect changes in our service offerings, operational practices, or pricing structures.
(c) Business Needs: To address business needs and improve our service delivery.
9. Entire Agreement
These Terms & Conditions, along with any additional agreements or documents referenced herein, constitute the entire agreement between you and Peartree Cleaning Services, Inc. concerning the services provided. This agreement supersedes any prior agreements, understandings, negotiations, or discussions, whether written or oral, regarding the subject matter of this agreement.
10. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of the State of [Your State], without regard to its conflict of law principles.
i. Jurisdiction
(a) Any disputes arising from or relating to these Terms & Conditions or the services provided by Peartree Cleaning Services, Inc. shall be resolved exclusively in the state or federal courts located in Barnstable], Massachussetts. By using our services, you consent to the jurisdiction of these courts.
ii. Dispute Resolution
(a) in the event of a dispute, both parties agree to attempt to resolve the matter informally before pursuing legal action. This may include mediation or other alternative dispute resolution methods.
11. Notifications & Communications
Peartree Cleaning Services, Inc. may communicate with you regarding your services, appointments, and any relevant updates or changes to these Terms & Conditions through various methods.
12. Methods of Communication
i. Email: Most communications will be sent via the email address provided at the time of booking. Customers are responsible for ensuring that their email address is accurate and up to date.
ii. Phone: Important notifications or reminders may also be communicated via phone calls or text messages. By providing your phone number, you consent to receive such communications.
iii. Website: Updates regarding services, terms, and policies may be posted on our website. It is your responsibility to review these updates periodically.
13. Consent to Communication
By engaging our services, you consent to receive communications from Peartree Cleaning Services, Inc. via the methods outlined above. If you wish to opt-out of any specific form of communication, please notify us in writing.